Privacy Policy & Communication Consent
Effective Date: September 15, 2026
Welcome to Pony Express Car Wash Seven Synergy LLC, doing business as Pony Express Car Wash (“Pony Express Car Wash,” “we,” “us,” or “our”), values your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information you provide when visiting our website, purchasing car wash services, managing a membership, contacting customer service, or interacting with our communications. By using our website or services, you acknowledge the practices described in this Privacy Policy.
Information We Collect
We may collect information that you voluntarily provide, including:
• First and last name
• Email address
• Mobile phone number
• Mailing or billing address, when applicable
• Vehicle and membership information
• Payment or transaction-related information processed through authorized service providers
• Customer service requests and contact form submissions
• Marketing preferences
• SMS communication preferences and consent records
We may also automatically collect certain technical information, including:
• IP address
• Browser type
• Device information
• Pages visited
• Time spent on our website
• Referring websites
• Cookies and similar technologies
How We Use Your Information
We may use your information to:
• Provide and manage car wash services and memberships Pony Express Car Wash
• Process customer requests and provide customer support
• Respond to inquiries
• Provide membership-management links and account information
• Send service-related and transactional communications
• Send marketing emails or SMS messages when you have separately opted in to receive them
• Improve our website, customer experience, and services
• Analyze website performance and visitor behavior
• Maintain security, prevent fraud, and comply with legal obligations.
Email Communications:
If you subscribe to our email communications or otherwise provide consent, we may send news, service updates, special offers, membership information, and other Pony Express Car Wash communications. You may unsubscribe from marketing emails at any time using the unsubscribe link included in those messages.
Transactional or customer-service emails may still be sent when necessary to provide requested services.
SMS Messaging Program: By providing your mobile phone number and opting in to receive text messages, you consent to receive SMS communications from Pony Express Car Wash.
Depending on the consent you provide, messages may include:
• Customer-requested membership-management links
• Membership or account information
• Customer service responses and requested service information
• Service-related notifications
• Special offers or promotional messages when you have separately opted in to marketing communications Message frequency varies.
Message and data rates may apply.
You may opt out of SMS messages at any time by replying STOP.
For assistance, reply HELP or contact Pony Express Car Wash using the information below.
Consent to receive promotional text messages is not required as a condition of purchasing goods or services. SMS consent and mobile phone information will not be sold, rented, or shared with third parties or affiliates for their marketing or promotional purposes. Cookies & Website Technologies.
Our website may use cookies and similar technologies to: Pony Express Car Wash
• Improve website functionality
• Remember visitor preferences
• Analyze website traffic
• Measure marketing performance
• Improve user experience.
You may disable cookies through your browser settings. Some website features may not function properly if cookies are disabled.
Third-Party Services:
To operate our business, we may work with trusted third-party providers for customer relationship management, communications, website analytics, advertising, payment processing, membership management, and other business services.
These providers may process information only as needed to perform services for Pony Express Car Wash and are subject to their own privacy and security obligations.
Sharing Your Information Pony Express Car Wash does not sell or rent your personal information.
We may share information when reasonably necessary to:
• Deliver requested services
• Process transactions
• Provide customer support
• Operate our website and business systems
• Comply with legal obligations
• Protect our rights, customers, systems, or prevent fraud
Mobile phone information and SMS opt-in consent will not be shared with third parties or affiliates for marketing or promotional purposes.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Data Security
We use commercially reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.
No online system can guarantee absolute security.
Your Privacy Choices: Subject to applicable law, you may request to:
• Access personal information we maintain about you
• Correct inaccurate information
• Update communication preferences for Pony Express Car Wash
• Opt out of marketing communications
• Request deletion of personal information where permitted by law Children’s Privacy Our website is not directed to children under 13, and we do not knowingly collect personal information from children under 13 without appropriate consent.
Changes to This Privacy Policy:
We may update this Privacy Policy periodically to reflect changes in our business practices, legal requirements, or technology.
Changes become effective when posted to our website with an updated effective date.
Contact Us: If you have questions about this Privacy Policy or our communication practices, please contact:
Pony Express Car Wash
Seven Synergy LLC
Email: kyle@ponycarwash.com
Website: www.ponycarwash.com