Terms & Conditions
Effective Date: September 15, 2026
Welcome to Pony Express Car Wash.
These Terms & Conditions govern your use of the Pony Express Car Wash website (“Website”) and your interactions with services provided by Seven Synergy LLC, doing business as Pony Express Car Wash (“Pony Express Car Wash,” “we,” “us,” or “our”). By accessing or using the Website, purchasing services, enrolling in or managing a membership, subscribing to communications, or otherwise interacting with our services, you agree to these Terms & Conditions. If you do not agree with these Terms, please do not use the Website.
About Pony Express Car Wash
Pony Express Car Wash provides vehicle wash services, membership programs, customer support, and related services. Our Website provides information about locations, wash services, memberships, promotions, customer communications, and other services offered by Pony Express Car Wash.
Use of Our Website
You agree to use the Website only for lawful purposes. You agree not to:
• Violate applicable laws or regulations
• Attempt to gain unauthorized access to our systems or accounts
• Interfere with the operation or security of the Website
• Upload malicious software or harmful code
• Use the Website in a manner that could damage, disable, or disrupt our services.
We reserve the right to restrict or terminate access when the Website or services are misused.
Car Wash Services and Memberships
Car wash services and membership programs are subject to the terms, pricing, vehicle eligibility requirements, location availability, operating procedures, and other conditions communicated at the time of purchase or enrollment. Service availability may vary by location and may be affected by maintenance, equipment conditions, weather, safety considerations, or other circumstances beyond our reasonable control.
Customers are responsible for providing accurate account, vehicle, contact, and payment information when purchasing or managing services.
Payments, Membership Changes, and Cancellations
Charges for services or memberships are processed using authorized payment providers. Recurring membership charges, where applicable, continue in accordance with the membership terms accepted at enrollment until changed or canceled in accordance with Pony Express Car Wash procedures. Pony Express Car Wash Customers may be provided with self-service tools or links to manage membership information, update payment information, change eligible membership details, or request cancellation. Additional membership terms presented at enrollment or at the point of sale remain applicable.
Service Availability and Changes
Pony Express Car Wash may modify operating hours, services, pricing, membership offerings, equipment, procedures, or Website content when necessary. Reasonable efforts may be made to communicate material changes when appropriate.
Email Communications
If you provide your email address and consent to communications, we may send service information, membership communications, customer service messages, company news, and promotional offers, when applicable. You may unsubscribe from promotional emails using the unsubscribe link provided in those messages.
SMS Terms & Conditions
If you choose to receive text messages from Seven Synergy LLC dba Pony Express Car Wash, you agree to receive SMS communications consistent with the consent you provide.
Messages may include:
• Customer-requested membership-management links
• Membership and account information
• Customer-service communications
• Service-related notifications
• Promotional offers when you have separately opted in to marketing messages.
Message frequency varies.
Message and data rates may apply.
You may opt out at any time by replying STOP.
Reply HELP for assistance.
Consent to receive promotional text messages is not required as a condition of purchasing goods or services. For information about how personal information and SMS consent are handled, please review our Privacy Policy & Communication Consent.
Customer Service and Automated Assistance
Pony Express Car Wash may use automated or AI-assisted tools to help answer questions, provide requested information, and assist with certain customer-service tasks. Automated assistance is intended to support customers and may not be appropriate for every situation. Customers may request human assistance when needed. Automated responses do not create guarantees, warranties, or determinations regarding liability.
Vehicle Damage and Claims
Pony Express Car Wash Questions or concerns involving alleged vehicle damage require human review and are not resolved or adjudicated through automated customer-service tools. Customers should follow Pony Express Car Wash’s applicable in-person or customer-service claim process. Nothing communicated through an automated system constitutes an admission of liability, approval of a claim, or promise of payment.
Intellectual Property
Unless otherwise noted, Website content, including logos, graphics, photography, videos, written content, and Website design, is owned by Pony Express Car Wash, Seven Synergy LLC, or their licensors and is protected by applicable intellectual property laws. Content may not be copied, reproduced, distributed, or modified without appropriate permission.
Third-Party Services
The Website or our services may link to or rely on third-party websites, payment processors, membership systems, communication platforms, analytics providers, or other service providers. Pony Express Car Wash is not responsible for the independent privacy practices, content, availability, or operation of third-party services. Use of those services may be governed by their own terms and policies.
Disclaimer
The Website is provided on an “as is” and “as available” basis. While we strive to provide accurate and useful information, we do not guarantee that all Website content will always be complete, current, uninterrupted, or error-free.
Limitation of Liability
To the fullest extent permitted by applicable law, Pony Express Car Wash and Seven Synergy LLC will not be liable for indirect, incidental, consequential, or special damages arising from use of the Website, inability to access the Website, technical interruptions, or third-party services. Nothing in these Terms excludes liability that cannot legally be excluded.
Indemnification
You agree to indemnify and hold harmless Seven Synergy LLC, Pony Express Car Wash, and their owners, employees, contractors, and affiliates from claims, damages, losses, or expenses arising from your unlawful misuse of the Website or violation of these Terms, to the extent permitted by law.
Applicable Law
These Terms are governed by applicable federal, state, and local laws. Any dispute will be handled in accordance with applicable law and any additional terms governing the specific service or membership involved.
Changes to These Terms
We may update these Terms & Conditions from time to time. Changes become effective when posted to the Website with an updated effective date. Continued use of the Website after changes are posted constitutes acceptance of the revised Terms. Pony Express Car Wash
Contact Information If you have questions regarding these Terms & Conditions, please contact:
Pony Express Car Wash Seven Synergy LLC
Email: kyle@ponycarwash.com
Website: www.ponycarwash.com